PRIVACY & SECURITY POLICY

This privacy & security policy (this “Privacy Policy”) governs the manner in which we collect, use, maintain and disclose information collected from users of this website. This Privacy Policy applies to this website and all products and services offered by us.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

We may collect personal identification information from you in a variety of circumstances, including, but not limited to, when you visit this website, register on this website, place an order, fill out a form, respond to a survey or subscribe to a newsletter or in connection with other activities, services, features or resources we make available on this website. We will collect personal identification information from you only if you voluntarily submit such information to us. You can refuse to supply personal identification information, though it may prevent you from engaging in certain website-related activities. We may collect non-personal identification information when you interact with this website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to this website, such as the operating system and the Internet service providers utilised and other similar information. When you browse our store, we may automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We collect and use information for the following purposes:

  • To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs. 

  • To personalise user experience

We may use information in the aggregate to understand how users as a group use the services and resources provided on this website. 

  • To improve the website

We continually strive to improve our website offerings based on the information and feedback we receive from you. 

  • To process transactions

We may use the information you provide about yourselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a promotion, survey or other website feature
  • To send periodic emails

The email address you provide for order processing will be used to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions. With your permission, we may send you emails that include company news, updates or related store, product or service information. If at any time you would like to unsubscribe from receiving future emails, you should follow the unsubscribe instructions included at the bottom of each such email we send you or you may contact us via our website. 

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not specifically identifiable to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and this website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission to do so. 

SECTION 2 - CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information, by contacting us at support@ncapsulate.com.sg, by mailing us or by using our contact form.

SECTION 3 - DISCLOSURE 

We may disclose your personal information if we are required by any applicable law or regulation to do so or if you violate our terms and conditions. 

SECTION 4 – HOSTING AND STORAGE 

The online e-commerce platform that allows us to sell our products and services to you is hosted by Vodien. Your data is stored securely through Vodien’s data storage, databases and the general Magento application. 

SECTION 5 - THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the terms and conditions on this website. In particular, you may find advertising or other content on this website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. When you click on links on our store, they may direct you away from this website. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from this website. In addition, these other websites or services, including their content and links, may change from time to time. These other websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to this website, are subject to that website's own terms and policies. 

SECTION 6 - SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and other data. 

SECTION 7 - COOKIES 

This website may use "cookies" to enhance a user’s experience. A web browser places cookies on a user’s hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of this website may not function properly. 

SECTION 8 - AGE OF CONSENT 

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website. 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this Privacy Policy at any time. When we do, we will revise the date at the bottom of this page, but will have no obligation to notify you of any modifications. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

SECTION 10 – YOUR ACCEPTANCE OF THESE TERMS 

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website. Your continued use of this website following the posting of changes to this policy will be deemed to constitute your acceptance of those changes. 

CONTACTING US 

If you would like to access, correct, amend or delete any personal information we have about you, or if you have any questions about this Privacy Policy, the practices of this website, or your dealings on this website, please contact us at support@ncapsulate.com.sg, by mail or by using our contact form.

1 January 2016